Policy

Resolution Center

How to raise a problem with a purchase and get it resolved.

  1. 1

    Contact us first

    Most issues can be sorted out directly. Email us with the service or product name and the email you used to purchase, and we'll review it.

  2. 2

    Open a case on Whop

    For purchases made through Whop, you can open a case in Whop's Resolution Center and explain what went wrong. Whop passes the case to us to respond.

  3. 3

    We respond

    Under Whop's rules we have 7 days to respond: we can accept the case and refund the payment, deny it, or ask you for more information.

  4. 4

    Whop steps in if needed

    If a case isn't resolved between us, or we don't respond in time, Whop's team reviews it and makes the decision.

Contact usHow to open a case on WhopRefund policy

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